A national survey from CareerBuilder revealed that 59% of healthcare hiring organizations believe the “difficulty finding and hiring nurses and allied health workers hurts the quality of care that patients (residents) receive,” says senior housing blogger Steve Moran in this post.
According to Moran, there are five main areas affected by the quality of the staff, which in turn affects quality of care: lower morale due to staff being overworked, less attention to residents, higher voluntary turnover, more mistakes in care administration, and increased lawsuits. Moran’s post also outlined why filling nursing and other direct care positions is so challenging for hiring managers, based on a separate CareerBuilder survey. Among the reasons: applicants were not properly trained or have relevant experience, and salary requirements were often too high.
His conclusion? Senior living operators should do anything they can to make the workplace environment better, not only for the purpose of attracting and retaining good employees, but ultimately to provide the best possible care for residents. “Quality care should be our first priority,” says Moran of senior living operators.
In what is still a tremulous economy, these hiring issues are likely to be an ongoing challenge for senior living providers — especially as care costs rise and revenues drop. However, the continual pursuit of optimal resident care is what should keep providers focused and determined as they seek to meet these challenges.
Your turn: What would you do to attract and retain better employees if you were a senior living operator?