Improving Communication Between Senior Living Residents, Families and Staff

By Michelle Seitzer / Posted on 17 July 2012

When a problem occurs, a breakdown in communication is usually to blame. In assisted living, the margin for miscommunication is wide, given the fact that several parties — residents, families and staff — are exchanging information at any given time. Sometimes, the message is extremely critical, like your mother was sent to the ER today; sometimes, it is more of an “FYI” basis, like your father really enjoyed participating in the trivia tournament this week. No matter what the message, things can get lost in translation or transmission.

Recognizing this fact and seeking solutions for these communication issues, Silverchair Learning Systems and Yardi Systems have partnered with a mutual client, Pathway Senior Living, to promote clear communication between families, staff, and residents, per this PRWeb.com announcement.

In a nutshell, Yardi Systems provides an integrated interface and Silverchair’s application offers the educational data and resources, which combined, produce VivaLink!, the unique program that will now be used in Pathway Senior Living communities.

Some of VivaLink!’s applications include online training for staff, a resident family education system, the ability to conduct resident family satisfaction surveys and collect feedback on service, and streamlined record-keeping.

This partnership is an example of how senior living communities are embracing and applying technology for more efficient operations. Come talk more about technology and its applications for caregiving at tomorrow’s #ElderCareChat. Get details here.



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