In an effort to be more transparent, the United Kingdom is now requiring home care providers (and those who operate care homes, equivalent to our assisted living and nursing facilities) to “publish data on staff turnover and number of complaints and compliments,” says this article from Homecare.co.uk.
The goal of releasing this information to the public is twofold: per the post, the data will equip consumers with the ability to “make more informed choices,” and it will give providers an opportunity to highlight their accomplishments and regulatory compliance successes.
The following are several categories that will be featured in the report, due this fall: ratios of trained to untrained staff, percentage of home care appointments not missed, and number of medication errors (for seniors in care homes).
Getting a perspective on what’s happening around the world in senior care can be of great benefit to improving how the industry operates here in the US. While there are similar metrics and methods for the public to acquire information about nursing homes here, there is yet work to be done in terms of quality control for home care and assisted living, both of which are care continuum options still evolving.
Your turn: What changes would you like to see in our country’s approach to senior care?