In assisted living and other senior care communities, staff turnover is generally quite high, and not just for the usual reasons above. Higher turnover rates in this industry are often the result of caregiver burnout, a change in management, or a better offer elsewhere.
Burnout’s most common victims are the “front line” staff like nurses, nurses’ aides, and activities directors. These individuals spend the majority of their day interacting with and providing personal care for residents, and the work can be especially draining given that many in their care have a dementia diagnosis, which further complicates daily care tasks.
Yet the very personal nature of the work also means that employees develop relationships with the residents, many of them positive ones. It’s a double-edged sword though. The connection makes the work rewarding and fulfilling despite its challenges, but when a resident’s health declines, or another passes away, the grief can take an emotional toll.
Knowing the complexities of the job, managers should offer respite, training and advancement opportunities for their staff. When the employees are supported this way, they are likely to stay in the position longer, which benefits the residents too. Empower and encourage your employees and everyone wins.